Ravenna – The Ohio Department of Job and Family Services has scheduled an outage of the Ohio Benefits system on Friday, December 3, 2021.
The Ohio Benefits Worker Portal will be inaccessible on this date. As a result of the outage, Portage County and other counties throughout the state will be unable to process applications or reported changes on TANF, SNAP, and Medicaid cases.
What does this mean?
- Any verifications received into Portage County Job & Family Services offices, either by mail, electronically or in person, will not be processed until Monday, Dec. 6, 2021 at the earliest.
- Any applications received in Portage County Job & Family Services offices, either by mail, electronically or in person, will not be processed or scheduled for an appointment until Monday, Dec. 6, 2021 or later. Applications will be reviewed for potential expedited services.
- Any phone calls received regarding case status changes or case inquiries will not be answered during this period. Your inquiry information will be gathered along with contact information and your call will be returned as soon as possible beginning Monday, Dec. 6, 2021.
Portage County residents who contact the agency on this day with food emergencies will be referred to the county’s 211 line for assistance.
We appreciate your patience and understanding during this upgrade.
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