Ravenna – A family business that has served Garrettsville for nearly 40 years is consolidating its talent and resources in Ravenna, effective January 1, 2017. Penney’s Auto & Truck Body Inc. has provided collision repair at 11878 Mills Rd. in Garrettsville since it was established in 1978.
Now, according to co-owner Matt Penney — who operates the business with his brother Mark, sister Nancy Roharik, nephew Scott Ashburn and additional loyal employees — “New car technology requires more equipment and extensive technician training to ensure proper repairs for our customers. Our shops have been so busy and it’s hard to find qualified help. So moving our resources to a single location was the logical step to take.” Consequently, the Garrettsville operation will move to Penney’s 9,000-square-foot Ravenna location, which has operated from 3486 OH-59 since 1989.
Penney expressed appreciation for the trust Garrettsville customers have shown over the past 38 years for repairing their vehicles to pre-accident condition and OEM safety standards. He added that Garrettsville customers may lose some convenience but will benefit from a better-equipped workshop at the Ravenna location, which translates to faster repair times.
“Our philosophy always has been to do a quality repair,” Penney said. “That’s our utmost priority. We don’t just do a nice paint job everyone can see, but we repair the stuff underneath that you can’t see, to make sure it’s safe when you get your car back from the shop.”
Penney’s technicians are trained and certified by the ASE, I-Car, and PPG Industries to provide exceptional service. Penney’s also is active in the community, supporting various organizations, such as local fairs and fundraisers, children’s athletics, school dances and athletics, police and firefighters, Center of Hope, Ravenna Salvation Army, Big Brothers & Sisters, and Special Olympics.
Penney wanted to credit his parents, Robert and Nancy, who helped him get started in the family business. The strengths of the family-owned and-operated business are exemplified in the company’s high rate of customer satisfaction, excellent relationships with local insurance companies, and collision service to the fleet of Portage County vehicles as authorized by the Board of Commissioners. As the company website explains, “It is a direct result of the integrity and quality of service Penney’s has adhered to over the years.”
In addition to collision repair (realignment, body work and paint finish), Penney’s offers general automotive repair (wheel alignment, exhaust system and glass repair and replacement). Penney’s Auto Body, Inc. is open for service in Ravenna on Mondays through Fridays, 8 am-5pm; and Saturdays, 9am-noon. It can be reached by phone at (330) 297-5791or online at penneysautobody.com.