Hiram – “This is the next phase of our 36 years in the business,” shares Goodnight’s Kitchen & Bath, Inc. owner Jerry Goodnight, Junior. And it’s a great day in Hiram Village, as the family-run business relocates from their long-time home in Garrettsville. The Goodnights were unable to find space to suit their needs in Garrettsville. Thanks to a heads-up from their insurance agent, Dave Auble, the family relocated their long-time business next door to the Post Office on Hayden Street, in the recently renovated Old Fire Hall.
When calling Goodnight’s Kitchen & Bath, Diane Goodnight is the first person you’ll meet. Her husband, Jerry Jr. describes her as a “people person,” a role of which he acknowledges, “She’s a natural.” She meets customers to get a sense of what they’re looking for. Many customers have planned and dreamed about their new kitchen for a number of years, and while they know the features they want, they aren’t always sure how to put it together. After a few visits spent discussing their ideas, Diane works with her husband to plan it out in detail.
The Goodnights offer a full range of services, including renovations for kitchens and bathrooms, tile work, and custom built-ins. While they don’t offer plumbing or electrical services, they employ the same qualified professionals they’ve worked with for years. Jerry Jr. explained, “It helps to like what you’re doing.” He continued, “Every job is like a new adventure, since each one is a brand-new experience.” Goodnights offer Homecrest Cabinetry, a more affordable line that feature, “a lot of cabinet for the money,” according to Jerry and Diane’s son, Jerry III. For a high-end dream kitchen, they offer Omega ® Dynasty Custom Cabinetry. Goodnight’s Kitchen & Bath are also certified DuPont Corian® Solid Surface Fabricators, and have been for the past 25 years.
They make every effort to get prices down, to make projects more affordable for clients. “We buy direct, and pass that savings on to our customers,” Jerry Jr. explained. Not only are they very conscious of people’s budgets, they also help clients select the best materials and options for the money.
And unlike big box home improvement stores, Goodnight’s specialize in providing their clients with hands-on service. For example, when a client called nine years after their kitchen remodel completion, when a cabinet hinge broke. Goodnight’s Kitchen & Bath covered it. “When you hire us, you’ve got us forever,” Jerry Jr. remarked. Diane added, “Once, I met a client at 5 am, before work, so she could make her final decision on an order to be placed that day.” The two shared that many customers have become friends, and much of the company’s business is through repeat customers and referrals.
Their son, Jerry III, started working for the family business while still in high school. Now, his son Jordan, age eight, is following in dad’s footsteps. While helping Diane in the showroom one day, he took it upon himself to show the client, in detail, the cabinets they were considering for their kitchen. “The customers were so impressed — I think he made that sale,” beamed proud grandmother, Diane.
Jerry Jr. works with customer input to create drawings, perspectives and layouts by hand. Clients are closely involved to insure that they receive the end product they desire. Jerry III handles installation, stating, “I’ve been on the job in a client’s home at 10 pm, to meet a pressing deadline.” Whether working in tandem with his dad, or working on his own, he’s well known for his professionalism and work ethic. “I’ve had customers ask to rent my son,” Diane marveled. “I don’t know of a customer who doesn’t just love him.”
Beginning with Diane, finalizing plans with Jerry Jr., and throughout project completion with Jerry III, you’ll be treated like family when working with the Goodnights. “We make sure our customers are happy before we leave their homes,” concludes Diane. The bottom line is: no unpleasant surprises. For more information, or to schedule an appointment to discuss your kitchen or bath project, call Diane at (330) 569-3497.