Home Spotlight on Garrettsville 70 Years of Outstanding Customer Service Defines Success for The Ryser Agency

70 Years of Outstanding Customer Service Defines Success for The Ryser Agency


Garrettsville – The family-owned independent insurance agency, now know as The Ryser Agency, has been serving the Garrettsville area and Northeast Ohio for over seventy years.   Owned and operated by Matt Ryser since 1994, The Ryser Agency is a full-service agency that specializes in farm, auto, home, and small business insurance coverage.

ryser-picFormerly known as the Reynolds Agency and owned by Ryser’s aunt and uncle, Ryser began working as a customer service representative and property inspector for them while he attended the University of Akron.  After earning his degree in 1989, Matt accepted a full-time agent position with the agency and worked his way up over the next few years to become the manager of the agency.  Matt and his wife Amy purchased the agency from his aunt and uncle in 1994.

As an independent insurance agency, The Ryser agency represents several insurance companies so it can offer clients a wider choice of auto, home, business, and life coverage to better meet their needs and pocketbook.

But more importantly, Matt’s number one goal for his agency is impeccable customer service.  Matt learned early from his aunt and uncle the importance of providing good service to everyone in need no matter their circumstances and he has strived to maintain the values they instilled.  To better serve those goals and values, Matt has brought in Evonne Fox as a new agent and customer service representative.

Many will recognize Evonne’s smiling face and friendly demeanor from her time at the local hardware store, however, what they might not know is that Evonne brings with her years of experience in the insurance industry.

Evonne began working in administrative support and quality control in the commercial division at Nationwide Insurance in 1982 and later she worked for her husband Ken’s own Nationwide Agency here in Garrettsville.  Shortly after Ken closed his agency in 2001 to return to teaching, Evonne earned her property and casualty license and worked for a newly opened Allstate Insurance office here in Garrettsville.  Unfortunately, that office closed in 2006.

Evonne is thrilled to be back working in the insurance industry.  She says a lot has changed when it comes to understanding the industry and coverage, but the one thing that hasn’t is the need for good customer service.

Joyce Jones also assists Matt and Evonne in the office a couple of days a week.  Joyce has been with the agency a long time and enhances the agency’s customer service philosophy.

Matt and Evonne don’t just advise clients about insurance,  they take a vested interest in their clients needs.  They can recommend loss-prevention ideas that can cut costs and if a loss occurs, they will stand with their client until the claim is settled.

The Ryser Insurance Agency has grown significantly over the years, but continues to operate, as their website says, “with a home-town service philosophy”.  Matt and Evonne both have raised their families in the community and continue to stay involved and make every effort to show their clients the same respect they do their neighbors, friends and family.

The Ryser agency is located at 10878 North Street, across from the Charles Auto Family Dealership.  More information can be obtained from the agency web site: http://ryserinsurance.com or by calling the office at 330-527-5626.  Or better yet, stop in and say “Hi” to see what The Ryser Agency may be able to do for you.